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Emergency Numbers


We endeavour to keep these numbers up to date, however we cannot be responsible for any wrong numbers, if you spot any mistakes, please email us at: info@familysafeholidays.co.uk

Emergency Services

European Union - To contact the emergency services in any EU country from any phone, fixed or mobile, dial 112

Worldwide - http://en.wikipedia.org/wiki/Emergency_telephone_number#Europe



Travel Organisations

ABTA - If you book your holiday through an ABTA agent and your agent ceases trading, call ABTA for help and advice on 0901 201 5050 (calls charged at 50p/minute).
www.abta.com

ATOL - ATOL is a consumer protection scheme, set up to protect consumers in the event of their tour operator ceasing to trade.
Tel: 020 7453 6424 Normal Office Hours
www.atol.org.uk



Lost or Stolen Credit & Debit Cards

These are the emergency contact numbers to call for lost or stolen plastic cards, including for banks and building societies.

Bank Contact Numbers

Lost and stolen cards (24 hour)
(UK: 08459 724 724 option 3
(Overseas: +44 (0) 161 951 6500)

 

 

For more information visit Card Watch http://www.cardwatch.org.uk/

VISA - Follow the links to find the appropriate number in each country:

Lost & Stolen Cards: http://www.visaeurope.com/en/cardholders/lost_your_visa_card.aspx
Lost & Stolen Travellers Cheques: http://usa.visa.com/personal/using_visa/visa_travelers_cheques.html
ATM Locator: http://www.visaeurope.com/en/cardholders/atm_locator.aspx

American Express - Cards:

Lost & Stolen UK: 01273 696 933
From abroad: +44 (0)1273 696 933)
Travellers Cheques
Lost & Stolen UK: 0800 521 313
From abroad: +44 (0)1273 571 600
http://www.americanexpress.com/uk/customerservice/contactamex_phone.shtml?uk_nav=cscontactmain

Mastercard

Tel: +(44)020 7557-5000
http://www.mastercard.co.uk/emergency-services.htmlk
ATM Locator: http://www.mastercard.com/uk/personal/en/cardholderservices/atmlocations/index.html



Mobile phones

Be prepared to answer some security questions to enable your Network to establish that you are the rightful owner of the phone that is being reported lost or stolen.

Network Operator Contract Pre-pay
ORANGE

+44 (0)7973 100 150

+44 (0)7973 100 450

VODAFONE

+44 (0)7836 191 191

+44 (0)7836 191 919

O2

0844 809 0202 / +44 844 809 0200

0844 809 0222 / +44 844 809 0200

T-MOBILE

+44(0)7953 966 150

+44(0)7953 966 150

VIRGIN MOBILE

+44 (0)7953 967 967

+44 (0)7953 967 967

3

+44 (0)7782 333 333

+44 (0)7782 333 333

Onetel

+44 (0)845 818 1100

+44 (0)845 818 1100

Tesco Mobile

+44 (0)870 900 4455

+44 (0)870 900 4455

BT Mobile

+44 (0)8000 322 111

+44 (0)8000 322 111



Lost & Stolen Passports & help for British citizens abroad

Outside the UK, you should get advice from the nearest British Embassy, High Commission or Consulate. FCO staff can issue standard replacement passports in most places. However all missions are able to issue emergency passports if more appropriate.

British Embassies Abroad: - http://www.fco.gov.uk/en/travel-and-living-abroad/find-an-embassy/

Or call: +44 (0)20 7008 1500

Passport & Visa Advice: - If you wish to travel abroad you must hold a full ten-year passport, even for a day trip. Apply in good time. In the UK, you can get advice from the Identity and Passport Service
http://www.passport.gov.uk/
0870 521 0410 (lines are open 24 hours a day and calls are charged at the national rate)



Travel Advice

Before you go overseas, check the Foreign & Commonwealth Office (FCO) travel advice for essential travel advice and tips, and up to date country advice.
www.fco.gov.uk/knowbeforeyougo

UK: 0845 850 2829
Abroad: +44 (0) 20 7008 0232/0233



Customs & Excise

Customs Allowances - Find out what you can and cannot bring back, including customs allowances.
http://www.hmrc.gov.uk/customs/arriving/
Phone: 0845 010 9000.

DEFRA

Find more information on bringing back meat, animal products or plants from the Department for the Environment, Food and Rural Affairs.
www.defra.gov.uk

Phone 08459 335577

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